Shipping Policy
Last updated: 5 September 2026
This policy explains where BloomKnots ships, how handmade processing time works, how charges and estimates are shown, and what to do when delivery does not go as planned.
1. Shipping coverage
We currently ship to serviceable postal codes across India. We do not offer international checkout unless we expressly agree to a custom arrangement before the order is placed. Serviceability is checked from the delivery address and may depend on the courier network.
2. Processing and crafting time
- In-stock products: usually packed and ready for courier handover within 1–2 business days.
- Small made-to-order products: usually require about 5–7 business days of crafting before dispatch.
- Larger, personalised or complex products: usually require about 7–14 business days, or the timeline stated in your custom quote.
Processing begins after payment or the agreed payment arrangement and all required custom details are confirmed. If several items have different lead times, we normally ship the order together when all items are ready unless we agree otherwise.
3. Delivery estimates
Courier transit time begins after dispatch and varies by destination, courier, weight, weather and network conditions. The courier-generated estimate shown in tracking is the best current estimate; remote or restricted locations may take longer. Crafting time and courier transit time are separate.
A delivery date entered for a gift helps us plan and is a preference unless BloomKnots expressly confirms it as a committed delivery date. Any optional priority fee shown at checkout prioritises crafting and planning but cannot prevent courier or force-majeure delays.
4. Shipping charges
The applicable delivery charge, and any optional priority fee, is displayed before you confirm the order. Charges may depend on the destination, serviceability, order value, payment method, parcel size or an active free-delivery promotion. There are no undisclosed compulsory shipping charges added after checkout.
5. Tracking
When tracking is available, we send the tracking number or link through the contact channel associated with the order. Signed-in customers can also view order and shipment information under My orders. Tracking may take up to 24 hours after courier handover to show its first scan.
6. Address changes and delivery attempts
Check the recipient name, phone number, postal code and full address before placing the order. Contact us immediately if a correction is needed. We can change an address only when the order and courier stage allow it; a destination change may affect charges and timing.
The courier may contact the recipient and make delivery attempts under its operating policy. If a parcel is returned because the address or phone number supplied was incorrect, the recipient was repeatedly unavailable, or delivery was refused, we will contact you. Re-dispatch may require payment of the new courier charge. We will not charge re-dispatch where the failure was caused by BloomKnots or the courier.
7. Delays, loss and damaged parcels
Weather, public disruption, high-volume periods, remote-area service, transport interruption and other events outside reasonable control can delay pickup or delivery. We will provide available tracking information and raise a courier investigation when appropriate. If a parcel is declared lost, or an order is delivered after a committed schedule in circumstances protected by law, we will offer the applicable replacement or refund.
If a parcel arrives visibly damaged, photograph the outer packaging and product and contact us as soon as possible under our Refund & Exchange Policy. You may refuse a severely damaged parcel and tell us immediately.
Contact and grievance support
Email hello@bloomknots.com or use our contact form. Include your order number when your question concerns an order.
Our customer-care and grievance team will acknowledge a complaint within 48 hours and aims to resolve it within one month. Nothing in this policy limits rights available to you under applicable consumer law.