Terms & Conditions
Last updated: 5 September 2026
These Terms & Conditions govern your use of bloomknots.com and purchases from BloomKnots. By using the website, creating an account or placing an order, you agree to these terms together with our Privacy Policy, Refund Policy and Shipping Policy.
1. Eligibility and accounts
You must be at least 18 years old or use BloomKnots with the involvement and consent of a parent or lawful guardian. You are responsible for providing accurate information, protecting your password and verification codes, and activity carried out through your account. Tell us promptly if you believe your account has been used without permission.
2. Handmade products
BloomKnots products are made by hand. Small differences in stitch tension, dimensions, placement, colour or finish are natural characteristics of handmade work and do not by themselves make an item defective. Screen settings and yarn-dye batches may also affect colour. Product photographs are representative, but the product must still materially match its description, selected options and agreed customisation.
Care instructions form part of the product information. Damage caused by misuse, incorrect washing, snagging, alteration, ordinary wear or failure to follow care guidance is not a manufacturing defect.
3. Custom and made-to-order products
A made-to-order timeline begins after the order and any required design details are confirmed. For custom work, we may provide a quote, specification or reference for your approval. You are responsible for checking names, colours, measurements and other approved details. Changes requested after crafting begins may not be possible and may change the price or delivery estimate.
You confirm that material you ask us to reproduce does not infringe another person's intellectual-property or privacy rights. We may decline unlawful, unsafe, abusive or technically impractical requests.
4. Prices, payments and promotions
Prices are shown in Indian rupees. Unless stated otherwise, displayed prices include applicable product taxes; delivery charges and any optional priority fee are shown before you confirm checkout. Available payment methods may include online payment, UPI or bank transfer, and Cash on Delivery, depending on the order and serviceability.
Promotions are subject to their displayed dates, eligibility and usage limits. Only one promotion may apply where offers cannot be combined. We may correct an obvious typographical, pricing or availability error before accepting an order and will provide a full refund if a paid order cannot be accepted.
5. Orders and acceptance
An order confirmation records your request; acceptance is subject to payment or payment arrangement, availability, serviceability and our ability to make the selected item. We may contact you for verification. If we cancel an order because an item is unavailable, a price was materially incorrect, delivery is not serviceable or fraud is reasonably suspected, any captured payment for the cancelled portion will be refunded.
Some products may identify an independent seller. BloomKnots facilitates the listing, payment, fulfilment and customer support for those products. This does not reduce consumer protections or our responsibility for the services BloomKnots provides.
6. Customer cancellations
Contact us as soon as possible if you want to cancel. An in-stock order can generally be cancelled before dispatch. A made-to-order or personalised order can generally be cancelled only before materials are committed or crafting begins. Once dispatch or custom production has started, cancellation may not be available unless required by law. If we accept a paid cancellation, we will refund the eligible amount to the original payment method.
7. Shipping, delivery, returns and refunds
Crafting, dispatch, tracking, delivery attempts, address changes and delays are governed by our Shipping Policy. A requested gift-delivery date is a preference unless we expressly confirm it as a committed date.
Eligibility for exchange, replacement, return or refund is governed by our Refund Policy. Handmade or personalised status does not remove your rights when an item is defective, damaged, incorrect, materially different from its description or otherwise covered by applicable law.
8. Reviews and submitted content
You must own or have permission to submit reviews, photographs, custom references and other content. Do not submit unlawful, misleading, infringing, abusive or private information about another person without permission. You allow BloomKnots to store, display and reproduce submitted reviews and product photographs for operating and promoting the service, while you retain ownership of your content. We may moderate content that violates these terms.
9. Website and intellectual property
The BloomKnots name, logos, website design, product photography and original text or designs belong to BloomKnots or their respective licensors. You may use the website for personal shopping and may not scrape, interfere with, copy for commercial use, reverse engineer, introduce malicious code or attempt unauthorised access to the website or another user's account.
10. Liability and consumer rights
Nothing in these terms excludes liability or a remedy that cannot lawfully be excluded, including rights under applicable consumer-protection law. To the extent permitted by law, BloomKnots is not responsible for indirect or consequential loss that was not reasonably foreseeable, or for delay caused by events outside reasonable control. Any responsibility that may lawfully be limited will not exceed the amount paid for the affected product or service.
11. Governing law and changes
These terms are governed by the laws of India. Consumers may use the courts, consumer commissions or other dispute-resolution forums available to them under applicable law. We may update these terms prospectively; the version displayed when your order is placed will ordinarily govern that order unless a legal change must apply.
Contact and grievance support
Email hello@bloomknots.com or use our contact form. Include your order number when your question concerns an order.
Our customer-care and grievance team will acknowledge a complaint within 48 hours and aims to resolve it within one month. Nothing in this policy limits rights available to you under applicable consumer law.