Refund & Exchange Policy

Last updated: 5 September 2026

Because BloomKnots products are handmade and many are made or personalised for one customer, we generally cannot accept returns for a change of mind. We will always provide an appropriate remedy when an item is damaged, defective, incorrect, materially different from its description or covered by applicable law.

1. Issues eligible for review

Contact us if:

• the parcel or product arrived damaged in transit;
• the item has a manufacturing defect;
• you received the wrong product, quantity, colour or option;
• the item is materially different from the description or custom details we confirmed; or
• delivery occurred after a committed delivery schedule in circumstances where applicable law provides a remedy.

Please report a visible issue within 7 days of delivery so that we can investigate promptly. This notice period does not remove any longer right or remedy that applicable law gives you.

2. How to request help

Email hello@bloomknots.com or use our contact form with your order number, a description of the issue and clear photographs of the product, parcel and shipping label. An unboxing video can help us resolve transit-damage claims but is not mandatory. Keep the item and packaging until we tell you whether a return or courier inspection is needed.

3. Available remedies

After reviewing the order and evidence, we may offer a repair where suitable, remake or replacement, missing-item shipment, partial refund or full refund. The remedy will reflect the issue, product availability, your legal rights and your reasonable preference. If an eligible defect, damage or dispatch error requires a return, BloomKnots will arrange or reimburse reasonable return shipping.

4. Handmade variations and non-eligible issues

Minor variations in stitch tension, dimensions, placement, colour or finish are expected in handmade products and are not defects unless the item materially differs from its description or approved custom details. We do not accept a return or exchange solely for change of mind, incorrect selection by the customer, normal wear, or damage caused by misuse, washing, snagging, alteration or failure to follow care instructions.

5. Custom and personalised items

Custom, personalised and made-to-order products cannot be returned because you changed your mind or approved an incorrect detail. They remain eligible for a remedy when there is a verified defect, transit damage, an error by BloomKnots or another circumstance protected by law.

6. Return condition

If we authorise a return, send the item unused and unwashed with its original components and, where reasonably possible, original packaging. Pack it securely and use the return method we provide. Do not send a product back without authorisation, because an untracked parcel sent to an unconfirmed address may not reach us.

7. Cancellations

Contact us immediately to request cancellation. In-stock orders can generally be cancelled before dispatch. Custom or made-to-order products can generally be cancelled only before materials are committed or crafting begins. If BloomKnots cancels an order or cannot fulfil an accepted paid order, the affected amount will be refunded in full.

8. Refund method and timing

Approved refunds are initiated to the original payment method, normally within 5–7 business days after approval or receipt and inspection of a requested return. Your bank or payment provider may need additional time to display the credit. Cash on Delivery or manual-payment refunds may require verified bank or UPI details. We will never ask for a card PIN, UPI PIN or one-time password to issue a refund.

For a verified defective, damaged, incorrect or materially misdescribed order, an approved full refund includes the product price and delivery charge attributable to that item. Gift cards and promotional value are not redeemable for cash except where required by law; an order paid with them is ordinarily credited back in the same form.

Contact and grievance support

Email hello@bloomknots.com or use our contact form. Include your order number when your question concerns an order.

Our customer-care and grievance team will acknowledge a complaint within 48 hours and aims to resolve it within one month. Nothing in this policy limits rights available to you under applicable consumer law.